Last updated: September 22, 2026
This Rental Agreement applies to every VogueSphere LA rental order and supplements our Terms & Conditions. By placing a rental order, you accept this agreement.
1. Rental Reservation and Event Date
An event date is required. Pickup or delivery is targeted for approximately 3 days before your event, and the gown must be handed to our showroom or accepted by USPS no later than 3 days after your event. The dates in your order confirmation control.
2. Rental Fee and Authorization Hold
The rental fee is charged at checkout. A temporary authorization equal to 100% of the rental order total may be placed before release. It is not a second rental charge. After complete return and inspection, VogueSphere LA releases the authorization immediately, less only documented applicable charges. The customer’s bank typically takes 3–7 business days to display the released funds.
3. Cancellation
Rental orders may be cancelled only when we receive the request more than 7 days before the event date. Rental orders are non-cancellable within 7 days of the event.
4. Pickup, Delivery and Return
Customers must provide accurate delivery and event information. Carrier transit estimates are not guarantees. A return is timely only when the item is handed to our showroom or accepted by USPS by the return deadline in the order confirmation. Keep the carrier acceptance receipt until the return is confirmed.
5. Care and Cleaning
Routine professional cleaning and normal wear that does not require repair are included. Do not wash or spot-clean the gown. Do not make unauthorized alterations. Use reasonable care and return every supplied item.
6. Normal Wear and Chargeable Damage
Normal wear and routine professional cleaning are included. Chargeable damage includes permanent stains, tears, burns, broken closures or embellishments, unauthorized alterations, missing items, or late or non-return. VogueSphere LA may charge documented repair costs, up to replacement value when an item is unrepairable or not returned.
7. Late or Non-Return
Contact us immediately if a timely return may not be possible. Any charge will be based on documented actual recovery, repair, loss or replacement cost; no automatic fixed late fee applies unless it is shown and accepted in the order.
8. Fit, Use and Item Issues
Review the size chart before ordering. Fit and color can vary by style, lighting and display settings. If an item arrives with an issue, notify VogueSphere LA promptly and provide photographs before wearing or altering the item so we can review the available remedy.
9. Agreement and Contact
This Agreement applies to all rental items in the order. Questions may be sent to [email protected] or (323) 909-0858. Our showroom is at 127 E 9th Street, Suite 905, Los Angeles, CA 90015.