RETURNS & CANCELLATIONS
Refund & Returns Policy
Clear timelines for purchases, rentals, cancellations and authorization holds.
Purchased dresses
Eligible standard-size purchases may be returned or exchanged within 15 days of delivery. Items must be unworn, unwashed and unaltered, with all original tags attached and no stains, odors or damage.
Custom-made, custom-size and altered dresses are final sale unless the item arrives defective or incorrect.
How to return a purchase
- Email voguesphere@voguespherela.com before sending the item.
- Repack the dress in its original garment bag and shipping box.
- Use the USPS return label supplied or approved by VogueSphere LA.
- Keep the USPS receipt and tracking number until delivery is confirmed.
A purchase return is on time when USPS accepts the package within the 15-day return window.
Rental schedule
Rental pickup or delivery is targeted for approximately 3 days before the reserved event date. The rental must be returned in person or accepted by USPS no later than 3 days after the event. The dates shown in the rental confirmation control.
The 15-day purchase return window does not apply to rentals.
Cleaning, inspection & damage
Professional cleaning and normal wear are included in the rental fee. We do not charge for routine cleaning or ordinary, minor wear.
Damage beyond normal wear, missing items, unauthorized alterations or an unreturned gown may be charged at the documented repair cost or, when the item cannot be repaired or returned, up to its replacement value. We will notify you after inspection before finalizing an applicable charge.
Rental authorization hold
Rental orders require a temporary authorization hold equal to 100% of the rental order total. It is not a second rental charge. After the complete order is returned and inspected, the hold is released within 10 business days, less only any applicable charges described above.
Cancellations
- Standard purchase orders: may be cancelled within 3 days of purchase if the order has not shipped.
- Custom-made, custom-size or altered orders: cannot be cancelled once submitted.
- Rental orders: may be cancelled only when the request is received more than 7 days before the reserved event date. Cancellations within 7 days of the event are not accepted.
- Damaged, defective or incorrect item: contact us promptly so we can arrange the appropriate resolution.
Processing & shipping
- In-stock dresses: ship within 1–3 business days.
- Custom dresses: require 2–3 weeks of production before shipping.
Care during a rental
- Hang the gown when it arrives and keep it in the garment bag.
- Avoid food, drinks, makeup, smoke and jewelry that may damage the fabric.
- Do not wash or spot-clean the gown.
Need help? Contact us before returning an item so we can confirm the correct USPS label and due date.