Purchasing means the dress belongs to you permanently (available in standard or custom sizing), making it ideal for multiple events or as a keepsake. Renting grants you the right to wear the dress for a specific, pre-determined event window, offering a highly cost-effective option for single-use occasions with professional cleaning and sanitization included.

You select your style, size, and event date online or in-store, pay the rental fee along with a security deposit, and receive the dress 1–2 days before your event. After wearing it, you ship it back to us on the designated return date, and your deposit will be fully refunded within 10 working days once we verify there is no major damage.

Yes, all rentals require a security deposit—calculated either as a percentage of the dress's retail value or as a fixed amount—which is paid at checkout and fully refunded after the dress is safely returned and inspected.

Minor wear and tear like faint makeup powder, wine splashes, or slight fabric snags are covered by our professional cleaning team at no extra cost; however, severe damage like large tears, burn holes, or irreversible chemical stains will result in repair fees or a product buyout fee deducted from your deposit.

Yes, we have an exclusive dress showroom located in 127 East 9TH Street ,Ste905 ,Los Angeles ,CA90015 which operates strictly by appointment only to ensure each client receives a private, dedicated, one-on-one styling consultation.

You can easily schedule your private fitting session in advance by contacting our official customer service channels or using our online booking assistant.

If you are shopping entirely online, our dedicated digital stylists will guide you through taking precise measurements (bust, waist, hips, and height) and cross-reference them with our specific garment patterns to lock in your perfect size.

Most orders are processed within 1–3 business days. Delivery times may vary depending on the carrier and destination. Once your order ships, you will receive tracking information via email.

Please unbox and hang the dress up immediately upon arrival, and gently smooth out wrinkles using a garment steam iron on a low-temperature setting from a safe distance—taking care never to touch the hot metal directly to delicate fabrics, sequins, or beadwork.

Our product images are shot under professional studio lighting to replicate real-world colors as accurately as possible, but minor visual discrepancies may occur due to varying screen brightness and calibration settings on different smartphones or monitors.

Yes, if you are highly sensitive to color nuances or fabric textures, you can contact our customer service team at any time to request unedited, natural-light smartphone videos or fabric swatches.

No, any permanent or irreversible alterations (such as cutting, machine sewing, or gluing) are strictly prohibited on rental items; however, you may use temporary fashion body tape or safety pins to secure the fit, provided they do not damage the fabric and are completely removed before return.

Standard-size purchases are eligible for a return or exchange within 7 days of delivery, provided the item is in its pristine original condition with all tags attached, no perfume scents, no stains, and no signs of wear.

No, because custom made-to-measure pieces and specially altered dresses are crafted exclusively to your personal body dimensions, they are non-returnable and non-refundable unless a manufacturing defect is present.

Yes, cancellations made more than 30 days prior to your reserved event date are eligible for a full refund, but late cancellations closer to the date will incur a 50% cancellation fee because that specific inventory slot was locked for you and unavailable to other clients.

No, once a rental dress leaves our facility, the service is considered fully rendered, meaning we do not offer returns or refunds for sudden event cancellations or personal preference changes; however, if the size is incorrect and time permits, we will try to facilitate an expedited exchange for an alternative size if stock is available.