Have questions about finding the right dress for your event?

Purchasing means the dress belongs to you permanently (available in standard or custom sizing), making it ideal for multiple events or as a keepsake. Renting grants you the right to wear the dress for a specific, pre-determined event window, offering a highly cost-effective option for single-use occasions with professional cleaning and sanitization included.

Professional cleaning and normal wear are included in the rental fee. We do not charge for routine cleaning or ordinary, minor wear. Damage beyond normal wear, missing items, unauthorized alterations or an unreturned gown may be charged at the documented repair cost or, when it cannot be repaired or returned, up to its replacement value. We will notify you after inspection before finalizing an applicable charge.

Yes. Our showroom is located at 127 E 9th Street, Suite 905, Los Angeles, CA 90015. Fittings are available by appointment only so we can provide dedicated styling assistance.

Use our Book an Appointment page to reserve a private showroom fitting, or email [email protected] for assistance.

If you are shopping entirely online, our dedicated digital stylists will guide you through taking precise measurements (bust, waist, hips, and height) and cross-reference them with our specific garment patterns to lock in your perfect size.

In-stock dresses ship within 1–3 business days. Custom dresses require 2–3 weeks of production before shipping. Delivery time begins after processing, and tracking is emailed when the package ships.

Please unbox and hang the dress up immediately upon arrival, and gently smooth out wrinkles using a garment steam iron on a low-temperature setting from a safe distance—taking care never to touch the hot metal directly to delicate fabrics, sequins, or beadwork.

Our product images are shot under professional studio lighting to replicate real-world colors as accurately as possible, but minor visual discrepancies may occur due to varying screen brightness and calibration settings on different smartphones or monitors.

Yes, if you are highly sensitive to color nuances or fabric textures, you can contact our customer service team at any time to request unedited, natural-light smartphone videos or fabric swatches.

No, any permanent or irreversible alterations (such as cutting, machine sewing, or gluing) are strictly prohibited on rental items; however, you may use temporary fashion body tape or safety pins to secure the fit, provided they do not damage the fabric and are completely removed before return.

Eligible standard-size purchases may be returned or exchanged within 15 days of delivery, provided the item is unworn, unwashed and unaltered, with all original tags attached and no stains, odors or damage. The 15-day purchase return window does not apply to rentals.

Custom-made, custom-size and altered dresses are final sale and cannot be returned, exchanged or cancelled once submitted, unless the item arrives defective or incorrect.

A standard purchase order may be cancelled within 3 days of purchase if it has not shipped. Custom-made, custom-size and altered orders cannot be cancelled once submitted.

A rental order may be cancelled only when the request is received more than 7 days before the reserved event date. Cancellations within 7 days of the event are not accepted.

The 15-day purchase return policy does not apply to rentals. A rental follows the confirmed event schedule: pickup or delivery is targeted for approximately 3 days before the event, and return is due no later than 3 days after the event. If the item arrives damaged, incorrect or significantly different from the order, email us promptly. Size exchanges are subject to timing and availability.